Assistant Housekeeping Manager

Key Responsibilities:

1. Housekeeping Supervision:

• Assist in supervising and coordinating the work of the housekeeping team, including room attendants, housekeeping assistants, and laundry staff.
• Assist in creating work schedules and assigning tasks to team members.
• Conduct inspections of guest rooms and public areas to ensure they meet cleanliness and maintenance standards.

2. Training and Development:

• Assist in training and developing housekeeping staff, ensuring they follow established standards and procedures.
• Provide guidance and support to staff, addressing their questions and concerns.

3. Inventory Management:

• Assist in monitoring and managing housekeeping supplies and equipment, ensuring adequate stock levels.
• Help maintain records of inventory and assist with ordering supplies as needed.
• Ensure that cleaning equipment is in good working condition.

4. Quality Control:

• Assist in ensuring that guest rooms and public areas meet or exceed cleanliness standards.
• Help address guest complaints or concerns related to housekeeping promptly and effectively.
• Support the implementation and enforcement of quality control procedures.

5. Guest Services:

• Collaborate with the front desk and other hotel departments to ensure guest requests are fulfilled promptly.
• Assist in resolving guest issues and concerns related to housekeeping.

6. Budget Support:

• Assist in preparing the housekeeping department budget.
• Support the Housekeeping Manager in monitoring departmental expenses and working within budgetary constraints.

7. Staff Management:

• Participate in recruiting and training housekeeping staff.
• Help maintain a positive and productive working environment.
• Assist in conducting performance reviews and addressing performance issues as needed.

8. Safety and Compliance:

• Ensure that housekeeping operations comply with safety and hygiene regulations.
• Support the implementation and maintenance of health and safety protocols for the department.
• Assist in training staff on safety procedures and protocols.

9. Reporting:

• Prepare reports on departmental performance, including occupancy rates, cleanliness scores, and budget adherence.
• Provide reports and updates to the Housekeeping Manager or Executive Housekeeper.

Qualifications:

• Bachelor's degree in Hotel Management or a related field is preferred.
• Prior experience in hotel housekeeping, preferably in a supervisory or assistant management role.
• Strong organizational and communication skills.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Knowledge of housekeeping equipment and cleaning techniques.
• Familiarity with hotel management software and systems.
• Ability to work effectively in a fast-paced environment.
• Knowledge of local health and safety regulations.
• Ability to work flexible shifts, including nights, weekends and holidays.