Banquet Manager

Key Responsibilities:

1. Event Planning and Coordination:

• Collaborate with clients to understand their event requirements, including menu selections, setup preferences, and special requests.
• Coordinate event logistics, including room setup, audiovisual equipment, decorations, and any additional services required.
• Ensure all banquet orders are accurate and executed on time.
• Oversee and lead the banquet team during events to ensure smooth operations.

2. Staff Management:

• Recruit, train, and manage banquet staff, including servers, bartenders, and setup crews.
• Schedule and assign duties to banquet staff based on event needs.
• Monitor staff performance and provide feedback and coaching as needed.
• Ensure staff compliance with hotel policies and service standards.

3. Financial Management:

• Prepare banquet budgets and forecasts, working closely with the Director of Food and Beverage.
• Monitor banquet expenses and revenue to achieve budgeted targets.
• Implement cost-control measures to maximize profitability.
• Ensure accurate billing and payment processing for banquet events.

4. Customer Service:

• Foster a culture of exceptional customer service among banquet staff.
• Address guest inquiries, concerns, and special requests promptly and professionally.
• Solicit feedback from clients and guests to continually improve banquet services.

5. Quality Control:

• Maintain high standards of food and beverage quality, presentation, and service.
• Conduct pre-event inspections to ensure all setup and equipment meet established standards.
• Resolve any issues or discrepancies to the satisfaction of the client and hotel management.

6. Health and Safety:

• Ensure compliance with health and safety regulations and hotel policies.
• Conduct regular safety training for banquet staff.
• Address and report any safety concerns promptly.

7. Inventory Management:

• Monitor and manage banquet inventory, including linens, glassware, and equipment.
• Order supplies as needed to meet event requirements.
• Implement inventory control procedures to minimize waste and losses.

8. Event Sales and Marketing:

• Collaborate with the sales and marketing teams to promote banquet services and maximize event bookings.
• Participate in client presentations and site visits to showcase banquet facilities.

Qualifications:

• Bachelor's degree in Hotel Management or a related field preferred.
• Previous experience in banquet or event management, with a proven track record of successful event execution.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in computer applications, including event planning software.
• Knowledge of food and beverage operations and trends.
• Familiarity with local regulations related to banquets and events.
• Ability to work flexible shifts, including nights, weekends, and holidays.

If you have a passion for hospitality and a knack for event coordination, we invite you to apply for this exciting opportunity.