Join Us

An environment of luxurious growth, an epitome of new-age hospitality.

Guest Relation Executive

As a Guest Relations Executive, you will serve as a key point of contact for our guests, ensuring their comfort, satisfaction, and loyalty. Your primary responsibility is to create a welcoming and memorable experience for our guests, with a focus on building lasting relationships. A Guest Relations Executive is a crucial role in ensuring guest satisfaction and loyalty. In this role you require exceptional communication and interpersonal skills, a proactive approach to guest interactions, and the ability to represent the hotel in a positive and professional manner.

Key Responsibilities:

1. Guest Engagement and Assistance:

  • Warmly greet arriving guests and bid farewell to departing guests, ensuring a personalized and memorable welcome/farewell.
  • Actively engage with guests, inquire about their needs, and provide assistance and information about hotel facilities, services, and local attractions.

2. VIP and Corporate Guests Management:

  • Identify VIP and corporate guests and provide special attention and services as required.
  • Develop and maintain strong relationships with corporate clients and regular guests.

3. Guest Issue Resolution:

  • Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring a satisfactory resolution.
  • Collaborate with relevant hotel departments to address guest issues effectively.

4. Guest Services Coordination:

  • Coordinate and fulfill special guest requests, including room preferences, amenities, and transportation arrangements.
  • Facilitate reservations for hotel services such as dining, spa, or business facilities.

5. Guest Feedback Management:

  • Proactively seek guest feedback and reviews during their stay, encouraging positive online reviews and addressing negative feedback.
  • Compile and report guest feedback to relevant departments for continuous improvement.

6. Events and Special Occasions:

  • Assist guests in planning and organizing special events, meetings, or celebrations within the hotel.
  • Ensure that all arrangements meet or exceed guest expectations.

7. Loyalty Programs and Recognition:

  • Promote and enrol guests in the hotel's loyalty programs.
  • Recognize and reward repeat guests with personalized amenities and special privileges.

8. Communication and Reporting:

  • Maintain effective communication with various hotel departments, including front office, housekeeping, F&B, and management.
  • Prepare regular reports on guest interactions and feedback for management review.

9. Upselling and Revenue Enhancement:

  • Identify opportunities to upsell room upgrades, services, and amenities to enhance the guest experience and increase revenue.

10. Safety and Security:

  • Ensure the safety and security of guests and their belongings.
  • Be knowledgeable about and adhere to hotel security and emergency procedures.

Qualifications:

  • Bachelor's degree in Hotel Management or a related field (preferred).
  • Previous experience in guest relations, hospitality, or customer service.
  • Excellent interpersonal and communication skills.
  • Proficiency in multiple languages.
  • Strong problem-solving abilities and adaptability.
  • Ability to remain calm and professional in high-pressure situations.
  • Familiarity with hotel management software and reservation systems.
  • Customer-centric mind-set and a passion for providing exceptional service.
Thank you for submitting your application! We will get back to you shortly.

Apply Now

  • No file chosen

    Jpg, Pdf, Doc, Xls, etc… Below 2 MB

  • SUBMIT